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Showing posts from February, 2016

AvePoint DocAve 6 - How to Fix the Error "The timer service is down"

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Logged into DocAve today to move some content from one site to another, only to come across this error as soon as I logged in: "The timer service is down, which may cause the manager service stop working.  Please ensure your timer service is started."
My first thought: Don't care, as long as I can still complete my task.  So went to Content Manager, tried to expand my farm in the tree-view, only to get this error! An error occurred while loading the data.  Please view the logs for details.
I'm the kind of man that uses Logs as a last resort, so here's how I fixed it:
Logged onto the server that is hosting the DocAve 6 Manager, then opened up the 'Manager Restart Service Tool' for DocAve from the Start Menu & restarted all three services:


Once they restarted, tried logging back into DocAve, but turns out one of my Server Agents was still down: View of Agent Monitor which can be found by navigating to Control Panel > Agent Monitor in DocAve 6.
These ag…

The Ultimate Reporting Solution Using SharePoint Task Lists

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Preamble 
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We've all done it before, built a task list, exported SharePoint list data to excel, created a pivot table & chart to show status in each column.  Below is a quick example of what you can get by doing something simple like that.  It's great for getting a snapshot of the task list, but terrible for reporting on team performance.

export to excel

Pivot-table & chart of a task list

What 
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Reporting isn't just about showing stats on how your tasks are tracking.  Sure, it gives you an idea of what you have achieved over a set period of time which is great information for upper management.  But it doesn't help you improve your customer experience.

What if you could develop an automated report that could track every task individually?  What if you could see how long a particular task sat at a particular status?  What would happen if you found out that tasks spend most of their time in the 'On Hold' status?
I know what …